Gaya APA

Foster, T, R, V. (1999). How To Be Better At Customer Care : Memberikan Perhatian Kepada Pelanggan . Jakarta: PT Elex Media Komputindo.

Gaya MLA

Foster, Timothy, R, V. "How To Be Better At Customer Care : Memberikan Perhatian Kepada Pelanggan". Jakarta: PT Elex Media Komputindo, 1999. Text.